Running a pub is more than pulling pints — it’s about managing people. Too many landlords fall into the trap of only addressing staff performance when problems boil over. That reactive approach wastes talent, drives turnover, and stalls growth.A smarter way is the Performance Management Cycle: Plan → Coach → Review. By setting clear expectations, tailoring coaching styles (think Hersey & Blanchard’s Situational Leadership II), and recognising good performance, landlords can build a culture of continuous improvement. The result? Motivated staff, stronger service, and a more profitable pub.

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