Bringing in experience from a variety of different roles and industries, Mike Osborn - VP of Customer Success at Advanced speaks about scaling Customer Success in a multimarket, multiproduct organization while driving outcomes, some key learnings include: - Stripping back what a CSM actually is. What are they doing to be effective and make an impact for their customer so they get most value.- Digital Success vs Person Intervention: Service packages as a value add service for the customer- The importance of correlating a CSMs activities to drive business outcomes- Metrics that dictate retention, for example time-to-replace & adoption  // Follow Precursive on: Linkedin: https://www.linkedin.com/company/precursive Twitter: https://twitter.com/precursive Facebook: https://www.facebook.com/precursive/Youtube: http://ow.ly/RPxH50Chv9k

Ver todos los episodios