In today's episode, we're joined by Curt Graff, SVP at VGM Fulfilment. We learn how VGM has elevated its Customer Experience proposition by leveraging parcelLab's Post-Purchase flexibility to deliver a better end-to-end experience for its customers.We also learn how to use process mapping as a foundation for enhancing your Post-Purchase experience, and about how VGM uses parcelLab not only as a Post-Purchase experience provider but also a data platform.Happy listening - make you sure you subscribe to stay up-to-date on future episodes!Follow us to learn about all things post-purchase experience: www.parcellab.com LinkedIn Instagram Twitter YouTube

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