In the first ever episode of Delivering Success, we're joined by Rachel Troke, Senior Product Manager at New Look, and Martin Weis, Global E-Commerce Operations Manager at Stokke, to explore the world of e-commerce returns.Our guests discuss the expectations that online shoppers have from a returns experience, and the cost - to retailers - of not getting that experience right.Happy listening - make you sure you subscribe to stay up-to-date on future episodes!Follow us to learn about all things post-purchase experience: www.parcellab.com LinkedIn Instagram Twitter YouTube

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