In today's episode, we're joined by Jana Soppa, Head of Carrier Integration at parcelLab.Listen now as host Angus Knights talks to Jana about her time working as a Returns Leader at Decathlon, the challenges of scaling logistics in a fast-growing business, how to shift your mindset from thinking about processes to experience, and her advice on how retailers, carriers and software vendors can work together to create a lasting experience for their customers.Music: "Bill Dithers" by Dan MorossHappy listening - make you sure you subscribe to stay up-to-date on future episodes!Follow us to learn about all things post-purchase experience: www.parcellab.com LinkedIn Instagram Twitter YouTube

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