Why Most Outbound WFM Plans Fail - Getting WFM to work in Outbound Sales Teams

Outpost WFM: Project OutCast
08/05/2025 4 min Episodio 4
Why Most Outbound WFM Plans Fail - Getting WFM to work in Outbound Sales Teams

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Episode Synopsis

Leave a comment or suggestionIf you’re using agent call volumes to forecast outbound workload… you’re doing it wrong. What you're really forecasting is past 'agent behaviour' and not future 'business demand'. And that’s why your schedules don’t work—and your team ignores them. In this episode I cover:1: The Forecasting Trap2: Why Most Outbound WFM Plans Fail3: WFM Isn’t Just Scheduling4: One Simple Change = 38 Extra Sales a Day5: You Can’t Manage What You Don’t UnderstandSupport the show
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