How do you integrate new systems into a business smoothly? In this episode, Josh and Taylor (Meet Taylor, the newest member of the Luminous team, just in from foreUp Golf) share the keys to careful implementation and onboarding, highlighting the critical role of attention to detail in Luminous's operations. Discover how to build lasting client relationships and provide excellent service, crucial for boosting operational efficiency and customer satisfaction.Learn about effective strategies for streamlining processes and choosing the best communication channels. Taylor will cover the importance of accountability, sharing insights from his work with LitJoyCrate and Skubana. Join the conversation and explore how to scale customer implementation while keeping service personalized. Meet Josh SandersAs Head of Accounts at Luminous, Josh delivers custom, practical implementation strategies for e-commerce businesses. His expertise includes managing Amazon channels and handling the complexities of 3PLs and wholesale. He works closely with clients to tailor inventory systems to their needs with an approach that focuses on deeply understanding each business's unique challenges and goals, guiding them toward efficient operations and better visibility.Meet Taylor CaldwellTaylor brings a client-first mindset to Luminous after rocking various customer-facing roles. From managing apartments to leading success at foreUp Golf, his BYU public health background blends with real-world experience. Now, he ensures clients have a smooth ride with Luminous, using clear communication and teamwork to unlock their e-commerce potential.

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