Welcome to Online People Talking with Jen Barkan! In this episode, Jen is joined by Reyna Estrada, the National Internet Sales Manager for MI Homes and a former OSC herself! Reyna shares all about her superpower ability to make a human connection and how she applies it to her work life choosing to view it as Transformational versus Transactional. Jen and Reyna have seen a lead increase in the first few weeks of the new year agreeing the spring market has come early and they give advice on what a new OSC should do when coming up against resistance. Word On The Street: Leads are up! (08:39)The spring market came early. Traffic is almost reaching record highs!Plan out your day, be prepared.Topic Of Today: Human Connection (15:30)Having the passion to serve others.Build trust by being an active listener and getting curious!Ask "How can I help them? How can I give them reassurance?"Transformational vs Transactional.Skills Check! (37:25)Make the human connection!Practice your "phone greeting"Your tone and what you say is all you've got!  

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