Jen Barkan and Jessie Suggs sit down for episode #24, and today's topic is embracing the transparency of online sales and shifting the focus from defensiveness to opportunity when a slower market can lead to finger pointing. Topic of Today: 5 Ways to Embrace Today's Challenges in Online Sales (5:03)Jen and Jessie have heard several stories about OSCs getting pushback, and going into defense-mode When things begin to slow and nervousness kicks in, finger pointing can ensue Instead of getting defensive, let's embrace this and look at it as a challenge! Which is worse, the pain of discipline, or the pain of regret?#1: Be able to confidently explain your role and what you do #2: Know your metrics inside-and-out #3: Have you done everything in your control within your CRM?#4: Stay in front of your peers #5: Communicate proactively Listener Question Of The Day (32:16): "What is the difference between an adequate employee and a valuable employee?" This question is based off of a great book titled 12 Habits of Valuable Employees: Your Roadmap to an Amazing CareerValue employees look to maximize resources, create new efficiencies in everything they touch, eliminate obstacles and proactively solve complex problems What are you doing beyond checking the boxes?Skills Check! (37:30) Jessie encourages you to take action on at least one thing from today's episode you'd like to implement Update your metrics on a weekly basis and make adjustments accordingly Know the word on the street! What is the customer vibe?

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