Welcome to Online People Talking with Jen Barkan! In this episode, Jen is joined by Trista Nixon of Brohn Homes! Trista hops on to talk about her journey as an Online Sales Specialist, the misconceptions about that role and how she has overcome those obstacles by ensuring that the "proof is in the pudding." Jen and Trista give their insight on how to count older leads and offer some great advice to those facing a team that doesn't understand the work going into the OSC role!Word On The Street: How to count older leads that come back around and who owns the lead?  (03:01)Pick up where you left off.One lead, one appointment, one sale!Put the returning leads in a different color to help keep track..Topic Of Today: Trista Nixon! (08:47)Trista is an Online Sales Specialist in Austin, Texas with Brohn Homes!She is a former on-site sales agent which gives Trista unique perspective.The misconceptions made about OSC's.Brohn's staff gets together once a month to train everyone on what each department does.Skills Check! (31:49)When you're counting your leads, make sure you're going 1-1-1.Keep track of your b-backs.Don't lump it altogether, make sure you keep those leads separate. Double check and be sure to notate the b-back in your CRM.

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