The podcast is about the joint agreement between the United States Postal Service (USPS) and the National Association of Letter Carriers (NALC) outlining the terms and conditions of employment for city letter carriers. This agreement, called the Joint Contract Administration Manual (JCAM), clarifies areas of agreement between the parties, provides explanations of the terms of the collective bargaining agreement, and establishes procedures for resolving disputes. The agreement includes provisions concerning union recognition, employee exclusions from the bargaining unit, facility exclusions, definitions of bargaining unit work, and the roles and responsibilities of supervisors.

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