Hazel Lord is passionate about process design, organizational culture, her team and her clients. We read business books about leaders who focus on the right things.. They're talking about Hazel. Every time we speak I'm inspired by her commitment to fostering a positive and productive culture that embraces her clients and helps her team achieve their potential. She's passionate about operational design which, when done well, sets organizations up for success by saving money, time and delivering an excellent client experience. I think you'll enjoy our conversation and the nuggets of wisdom that Hazel shares.

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