In this special bonus episode of MSP Chat, sponsored by SuperOps, Rich kicks things off by sharing some alarming findings from the new SuperOps State of MSP Efficiency 2024 report, including that a quarter of MSPs don’t have a PSA, over a third don’t track non-billable labor, and over half say they don’t have a way to measure operational efficiency. Erick’s tip of the week then explains why those facts are holding MSPs back and what to do about it. Then your hosts are joined by SuperOps channel chief Juan Fernandez and Nancy Henriquez, the company’s head of U.S. community, for a conversation about the meaning and value of business intelligence for MSPs that may change how you define that term going forward. And finally, one last thing: A visit with Sara, the AI bartender. Discussed in this episode:SuperOps State of MSP Efficiency 2024 ReportSuperOps partners with Pax8 to become the first PSA-RMM platform on the marketplaceScreen-shots anyone? AI bartender debuted in hotel near Disney World

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