Listen "Stop Complaints Before They Start"
Episode Synopsis
Your jobsite sits inside someone else's daily life—treat the neighbors like stakeholders or they'll turn into adversaries. Tyler breaks down parking, noise, intros, and real-world fixes (including a septic test-pit fiasco) so the job finishes strong and the street still waves when you drive off. Show Notes:00:04 Why this matters beyond the client 00:36 Fence down, new neighbor, new stakes 00:39 First impressions: pregnant neighbor & empathy 01:14 If neighbors had a bad time, you didn't win 01:31 Control noise, disruption, and expectations 01:35 Neighbors: allies vs. adversaries 02:07 Return client context & scope 04:40 Parking, habits, and daily routines 07:23 Bringing the dog over (reading the room) 15:28 "You don't own the road"—but you own the impact 17:28 Owning it: apology, phone number, solutions 22:37 Septic test-pit fiasco & fallout Video Version: https://youtu.be/uvtgv-WybYw Partners: Andersen Windows Buildertrend Harnish Workwear Use code H1025 and get 10% off their H-label gear The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts: Nick Schiffer Tyler Grace Podcast Produced By: Motif Media
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