Most teams have one of two problems: either they're psychologically safe but nothing gets done, or they're high-performing but people are miserable.Susanna Romantsova says you can have both and she's built the framework to prove it.Susanna is a Certified Psychological Safety Expert, TEDx Speaker, Forbes 30 Under 30, and Founder of Zespołowo. She spent 12+ years building high-performing cultures—including as the DEI Leader at IKEA—and now works with companies like Deloitte, Zeiss, ING, DHL, and Puma.Her approach? The Safe Challenger Method™ teaching leaders to balance trust with challenge so teams deliver sustained results without burning out.In this conversation, we break down:→ What psychological safety actually means (and what it's not)→ Why silence is the biggest indicator of low psychological safety→ How small behaviors destroy trust (like sending Slack messages at 11 PM)→ The difference between "How are you?" and "How are you REALLY?"→ Why 70% of team performance depends on the leader→ How to give feedback that amplifies potential instead of destroying confidence→ What made IKEA's DEI strategy actually work (not just a checkbox)→ Why inclusive teams are uncomfortable and that's the point→ The one thing founders can do this week to build psychological safety→ Why perfectionism is a defense mechanism (not a strength)If you're a founder, operator, or leader building teams this conversation will change how you think about performance, culture, and what it actually takes to get the best out of people.

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