Inside Service Excellence at Southwest Airlines with Elizabeth Bryant

Making Waves
18/05/2021 50 min Temporada 1 Episodio 1

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Episode Synopsis

Southwest Airlines is unequivocally one of the worlds finest organisations, admired globally for its’ legendary culture and ethos of positively outrageous service. In this episode Elizabeth Bryant, a senior Southwest Airlines leader for more than 20yrs provides invaluable, practical insights into what it takes to create and maintain such a special culture in one of the toughest, most regulated and unionised sectors.

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