In this episode, we speak with Jonathan Parisot (calling in from Paris🗼) to talk about the all-powerful Actiondesk. Jonathan and his team have set out to give non-coders the ability to create turnkey automation and workflows between different data sources (CRM, Customer Support, Chat, etc.) We take action on several topics including:⌨️ using Slack to service early customers before you have an interface🛫 initial customer development and the importance of onboarding💰 pricing pricing pricing🗂 how to prioritize features and integrationsand much more 🦋Extra Extra (Pricing Addition)"Raise Prices" - Jonathan references Marc Andreessen's perspective on product pricing. In the pod Jonathan mentions how properly pricing their product (high) has yielded several benefits including 1) validates the product is solving a valuable problem 2) affords them the ability to provide a higher touch on-boarding process. Perceived Value - Legendary venture capital firm Sequoia Capital performed a deep dive on some of the psychological factors at play when purchasers are considering a product's price. Tons of valuable insights in this article, there's even a link to a nifty pricing worksheet at the end of the article. Notable MentionsSalesforce.com (1:10) - an enterprise CRM system that have been described as inventing Software as a Service (SaaS)Hubspot (1:10) - an end-to-end marketing, sales, and growth platformSlack (1:28) - Team messaging with awesome integrations and bots, checkout all the integrationsStripe (3:30) - credit card processor for internet productsZendesk (4:40) - customer support platform for internet and mobile businessesSegment (18:10) - data analytics platformMixpanel (18:10) - a powerful product and user analytics platformCrisp Chat (20:05) - in-app customer messaging and supportMailchimp (22:40) - email distribution and marketing platformIntercom (22:40) - in-app customer messaging and engagement platformAirtable (22:50) - modern and flexible spreadsheet and database platform that gives teams the ability to organize their like never beforeSuperhuman (23:50) - "the fastest email experience ever made"Product Hunt (24:05) - a daily list of new products around the web It’s with terabytes of love ❤️that I ask you… if you find this interesting at all and want to support this project, please pass this along to a few friends or text them a link to the podcast. Thank you and enjoy!

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