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Listen "29: Jeff Gardner on his 8-year journey at Intercom"
Episode Synopsis
Jeff Gardner of Graphy joins Landon and Kyle to discuss his 8-year journey at Intercom. He chats about the early days of the product (he was employee #4), growing a support team from 1 to 100, launching a developer platform, and more.Today’s Topics:Intercom pricing (and potential IPO?)Growing support in lockstep with customer growthThe evolution of hiring needs as a company scalesBeing remote in a majority in-person companyGoing from "we have an API" to "we are a developer platform"Advice for indie developers building on a platformBack to the beginning: moving to GraphyWhat is customer success?Customers as collaborators on the product journeyThinking in trade-offsLinks & Resources:Jeff on Twitter: @erskingardnerGraphy: Data collaboration in a visual, fun and flexible wayFinite and Infinite Games by James P. Carse
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