In this episode of Looped In: The Retail Re-Engagement Podcast, Ines speaks with David Blakeney, a retail veteran whose 40-year career spans House of Fraser, Arcadia and beyond — shaping everything from store development to pop-up innovation.David shares how physical retail has evolved in the wake of COVID, why omnichannel is now a non-negotiable, and how pop-ups, fitting rooms, and community-driven concepts are redefining the role of the store.We dive into:Why in-store insight capture remains the industry’s biggest blind spot.The resurgence of physical stores — and why DTC brands need them.How pop-ups are becoming powerful storytelling tools, not just short-term sales drivers.The fitting room as a conversion engine and customer experience hub.Why community, authenticity, and service quality will separate winners from laggards.Whether you’re rethinking store strategy, experimenting with omnichannel models, or just curious about where the future of physical retail is heading, this conversation is packed with perspective from someone who has lived retail’s reinventions firsthand.

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