💡 Customer centricity isn’t just a slogan—it’s an operating system.In my upcoming 𝑳𝒐𝒐𝒑𝒆𝒅 𝑰𝒏 episode with Emily Brauer Gill (Chief Revenue Officer at Margaux, former SVP of Customer Reformation, ex-Apple, Stitch Fix.), we dive into what it really takes to scale with the customer at the center.One of Emily’s sharpest points: 𝘤𝘶𝘳𝘪𝘰𝘴𝘪𝘵𝘺 𝘵𝘳𝘢𝘯𝘴𝘭𝘢𝘵𝘦𝘴 𝘪𝘯𝘵𝘰 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘤𝘦𝘯𝘵𝘳𝘪𝘤𝘪𝘵𝘺. Hiring people who are naturally curious—and then creating space for structured “voice of customer” sessions—ensures insights aren’t lost in the shuffle but drive tangible product and experience decisions.We also unpack:👱 Why early customer segmentation and personas must be CEO-backed to truly shape decisions.🧪How Reformation’s rapid sketch-to-store cycles drove both agility and sustainability.🛍️ Why multi-channel distribution isn’t optional—it’s simply following how customers want to shop.The full conversation with Emily is dropping shortly—packed with practical takeaways on building organizations and incentives that 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 put the customer first.

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