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Listen "The $5 Million Safety Net: How to Build Premier Support That Pays For Itself"
Episode Synopsis
What do you do when your highest-revenue customers need (and expect) more than your basic support offering?If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention.With 20+ years leading global support orgs at B2B SaaS companies, Miles joins our us to unpack how to design and launch a Premier Support offering that actually works—without overwhelming your team or alienating your customers.What you’ll find in this episode💡When (and why) to launch a premium support program💡The strategy behind dedicated vs designated support roles💡Why soft skills always win when hiring for premium support roles💡What systems and tools you must have in place to make it scale💡When to charge (and how much)🔧 Check out our sponsor Supportman.io for instant AI quality review in Slack.🔗 Links & Resources🤝 Connect with Miles Goldstein on LinkedIn 📬 Get Weekly Tactical CX and Support Ops Tips: Live Chat Newsletter🎧 Keep Listening: Find more episodes of Live Chat with Jen Weaver
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