Emily Sander explains the cause and effect relationship between the four Balanced Scorecard perspectives: financial, customer, internal process, and learning and development. She shares examples like employee training programs leading to streamlined internal SOPs, which enhance customer experience and increase market share. She also talks about creating a visual strategy map to keep track of strategic objectives and the process her executive leadership team used to brainstorm and select these objectives.Links Mentioned:Static Image of the Strategy MapClarity Call with EmilyFree Resources:Strategic Planning Checklist Chief of Staff Skills Assessment ChecklistA Day in the Life of a Chief of StaffChief of Staff ToolkitGet in touch with Emily:Connect on LinkedInFollow on YouTubeLearn more about coaching Sign up for the newsletterClarity Call with EmilyWho Am I?If we haven’t yet before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps:00:00 Introduction to the Series00:26 Recap of Balanced Scorecard Perspectives00:42 Understanding Cause and Effect Relationships02:25 Visualizing the Strategy Map02:54 Describing the Strategy Map04:18 Creating Strategic Objectives05:18 Workshop Insights and Team Collaboration06:39 Whittling Down Strategic Objectives08:03 Connecting Strategic Objectives10:19 Practical Application of Strategy Maps11:26 Encouragement to Create Your Own Strategy Map12:40 Preview of Next Episode

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