In this episode I chat with Sarah Rhodes, a three-time Practice Manager of the Year. Sarah has achieved something genuinely remarkable. She has not lost a single team member in more than five years. I was blown away hearing how she has done it, from listening and flexibility to creating a culture where people truly want to stay and grow. Her approach is authentic, inspiring and practical and full of ideas that any practice can learn from and put into action.Sarah is a Practice Business Manager from Avicenna Medical Practice in Bradford. She has a Masters in Health and Care Management and a long-term passion for staff training and development and this has translated to great results in terms of staff morale and retention. The practice has won several awards, and amongst everything Sarah does there she is also a Finance Director of Bradford Care Alliance for an IGPM Regional Rep.The Leadership in Practice podcast, hosted by Gary Hughes, is for Practice Managers and all leaders in general practice and if you are in this role, you’ll know how complicated and difficult it can be.In each episode I’ll be discussing a business, management or leadership challenge, and I’ll provide ideas and tools to help you understand how you can be a better leader of your practice.If you want to be a regular listener to the show the easiest way is to subscribe onApple Podcasts. Don’t forget to visit our website and follow us on LinkedIn for more great ideas and advice to help you become a better leader of your practice.

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