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Listen "Just One CS Thing - Customer Centricity with Lara Barnes"
Episode Synopsis
This week I'm delighted to be joined by Lara Barnes who shares her Customer Lifecycle Project which transformed customer centricity in her company.
After several acquisitions, Lara realised there was so much mis alignment within her company that it was having a detrimental impact on their customers . As Senior VP of Customer Success she embarked on a project to change that which made big improvements in NPS, retention and the internal profile of CS.
After several acquisitions, Lara realised there was so much mis alignment within her company that it was having a detrimental impact on their customers . As Senior VP of Customer Success she embarked on a project to change that which made big improvements in NPS, retention and the internal profile of CS.
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