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Listen "Just One CS Thing - CS as a company ethos with Nicole Baxby"
Episode Synopsis
On this week’s ‘Just One CS Thing’ Podcast, Nicole Baxby (VP of Customer Success at Quantifind) explains that having customers who are achieving success with your product and who therefore grow and renew is not the responsibility of just the CS team. The whole company from the top down needs to really understand that everyone has their part to play.
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