Today's guest is Lena Hesselgrave. Lena is head of product marketing at AskNicely. AskNicely is the customer experience platform built for multi-location service businesses. Unlike traditional survey tools that just collect feedback, AskNicely turns customer insights into daily habits for frontline staff, helping businesses improve retention, grow referrals, and deliver consistently great experiences. In addition to her role at AskNicely, Lena is a recently appointed board member at NextMinute, a fast-growing startup for project management in businesses that deal with tradespeople, construction, all that good stuff. Prior to joining AskNicely, Lena held product marketing roles at Xero, in addition to past roles in public service media and other work in SaaS companies.

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