💡 In the second mini episode recorded onsite at the ISSA Business Growth Strategies conference, Hard Refresh co-host Caden Hutchens sits down with Luis da Costa, founder of Modular Concepts, to explore how a relationship-first mindset creates profit, retention, and peace of mind—even without a sales team.From his community-first growth strategy to a 36% EBITDA,Luis shares a radically different view of success in the janitorialindustry—one where trust, not bids, drives long-term business value.In This Episode:🔹 Quick Control:Missed Mini Episode 1? Catch our conversation with Channing Johnson from KP Building Services (Ep. 15)Main Series Episode 14: Scaling Smarter with Alex Crowley and Brad KleinStay tuned for Mini Episode 3 (next week)🔹 Clear Cache:Two truths and a lie—featuring Brazilian soccer, immigration, and a car crash in the jungleHow Modular Concepts grew by referral, not RFPsWhy Luis avoids contracts, marketing, and outbound salesWhat public schools taught him about his team’s efficiency and valueRunning a business with 36% margins and zero growth pressureWhy “commitment at your service” is more than a slogan—it’s a strategyThe value of being known for reliability in a sea of low-bid operatorsBuilding a company your community trusts—and your employees never want to leave🎯 Whether you’re scaling fast or intentionally staying small, this episode is a reminder that your values are your advantage.🎧 Subscribe & Follow HardRefresh on Spotify, YouTube, or wherever you get your podcasts.Connect with the Hosts & Guest:Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/Luis da Costa – https://www.linkedin.com/in/lhthomaz/

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