Defining Service ManagementService management encompasses the processes, tools, and strategies an organization employs to ensure that its services align with customer needs and expectations. It goes beyond simply delivering services; it focuses on optimizing every aspect of the service lifecycle, from conception to continuous improvement.Typically working hand in hand withservice design methodologies, service management aims to:Provide seamless service delivery.Maximize customer satisfaction.Enhance service quality through ongoing refinement.In essence, service management is about creating value – for customers and the organization itself.

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