Welcome to FranPro Insights Podcast.  If you would like to access our most recent content and to receive updates, you can register here: https://franpro.com/Contact us here [email protected] if you:Want help finding a franchise Would like to be featured on our programWould like help producing or want a podcast produced for youAre a franchise company and want access to our free ROI Tracker dashboardIn this episode, Lance Hood of FranPro interviews Chief Executive Officer Richard Culberson with VoiceNation. Richard Culberson is an incredible resource for any franchise organization. If you would like to work with Richard you can reach him here: https://Franpro.vip/GoVoiceNationCovered in this call:VoiceNation Virtual Receptionist, call center, and live chat services​24/7 availability, Bilingual capable and can be set up 24-48 hours​Chat captures leads, schedules techs & handles customer support​Inbound/Outbound call center services can be scaled up as needed​Live chat can improve website conversions & sales funnel breakagesEver been curious about what makes a successful customer service model? Join me as I sit down with Richard Colberson, the CEO of MoneyPenny and Voice Nation for North America. Richard gives us an inside look at how his company is revolutionizing the way businesses handle calls and leads. Dive into the world of virtual receptionists and live chat services, where customer engagement is king and capturing more leads is just part of the day's work. Get insights on their unique sector-based approach and how their 24/7 services and bilingual capabilities play a role in creating seamless customer experiences.Richard also shares his strategies for driving company growth, emphasizing the significance of customer proximity, transparent communication, and effective prioritization. He brings to light the need for adopting new business models and technologies to stay relevant in the competitive market. We get a glimpse into his vision of cohesive and efficient teams, and the incredible impact they can have on a business. Wrapping up our chat, Richard elaborates on the crucial role of effective communication and customer service in establishing successful businesses. Immerse yourself in an enlightening discussion that is sure to inspire new ways of thinking about your business and customer service. Don't miss this chance to glean insights from one of the industry's thought leaders!Contact us at [email protected] if you: Want help finding the right franchise for you Would like to be featured on our program Would like help to produce or want a podcast produced for you Are a franchise company and want Free access to our ROI Tracker dashboard *Some of the companies we interview compensate us a commission if you purchase something.

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