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Listen "Fintech Hunting Episode #130 with the incredible Chad Gallison Director of Call Center Technology at Anomaly Squared"
Episode Synopsis
Ladies and gentlemen welcome to a new episode of the Fintech Hunting Podcast. We have a very special guest for you today. He is a dialer expert and guru, technology evangelist, specializes in borrower outreach. Please help me welcome Chad Gallison Director of Call Center Technology at Anomaly Squared
In this episode we discuss:
🎙 Speed to Lead and what it is
- Optimizing your system to reach leads quickly
- Using more methods than just phone calls (SMS, Email, etc.)
- Setting up all methods to generate an inbound call
🎙Contact Rate and what it is
- Why you should never stop after one attempt to contact a lead
- Finding a balance between being aggressive and not irritating the prospect
- Testing to find the best cadence and timing between touches
- Importance of being able to adjust and change as needed (Don't just set and walk away)
🎙How to improve both
- Test everything
In this episode we discuss:
🎙 Speed to Lead and what it is
- Optimizing your system to reach leads quickly
- Using more methods than just phone calls (SMS, Email, etc.)
- Setting up all methods to generate an inbound call
🎙Contact Rate and what it is
- Why you should never stop after one attempt to contact a lead
- Finding a balance between being aggressive and not irritating the prospect
- Testing to find the best cadence and timing between touches
- Importance of being able to adjust and change as needed (Don't just set and walk away)
🎙How to improve both
- Test everything
In God we trust