Episode 11: How to talk to an upset client

Estheticians Earning More
07/05/2021 12 min Episodio 11

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Episode Synopsis

We've all been there. You get a message from a client who is upset with how their skin feels. They are breaking out more than they expected, their skin is hurting, they fear pigmentation. Often our first reaction is to feel defensive and maybe panic. In today's episode, I talk about a real life client message I got, and how to handle it confidently.
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