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Listen "The BEST Way to Scale Your Team for Success (EP 09, Ch 3)"
Episode Synopsis
Diana Gibson explores effective strategies for building teams and fostering strong team leadership. This video shares key insights on team development and the importance of organizational structure in scaling operations, plus how management in your organization can drive success. 🚀
Key Topics
Scaling operations requires careful consideration of team structure
Understanding the skills needed for successful scaling is crucial
Alignment between sales and delivery teams is essential for success
Emerging companies can have a richer customer success mentality
Guest
Diana Gibson is a retired Vice President of Microsoft Services and Customer Success, with a career dedicated to empowering people, delivering customer value, and driving business results through leadership and team development.
Diana currently serves on the Board of Advisors for Elevator 321, where she contributes her expertise in strategic growth and revenue enhancement.
Timestamps
00:00 Scaling Operations and Team Structure
02:19 Customer Success: Key Characteristics and Integration
04:31 Customer-Centric Approach in Emerging Companies
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Key Topics
Scaling operations requires careful consideration of team structure
Understanding the skills needed for successful scaling is crucial
Alignment between sales and delivery teams is essential for success
Emerging companies can have a richer customer success mentality
Guest
Diana Gibson is a retired Vice President of Microsoft Services and Customer Success, with a career dedicated to empowering people, delivering customer value, and driving business results through leadership and team development.
Diana currently serves on the Board of Advisors for Elevator 321, where she contributes her expertise in strategic growth and revenue enhancement.
Timestamps
00:00 Scaling Operations and Team Structure
02:19 Customer Success: Key Characteristics and Integration
04:31 Customer-Centric Approach in Emerging Companies
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
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