Doing Customer Experience Right‬ with Stacy Sherman

Doing Customer Experience Right‬ with Stacy Sherman

Por: Doing CX Right®‬
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
195 episodios disponibles

Latest episodes of the podcast Doing Customer Experience Right‬ with Stacy Sherman

Mostrando página 8 de 10

55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz 12/09/2022
54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson 04/09/2022
53. Leadership Advice and Why Pay Equity Matters | Catherine Sugarbroad 26/08/2022
52. Breakthrough Approaches to Managing Customer Risk with Richard Owen 21/08/2022
51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond 14/08/2022
50. Business and Life Experience Lessons Featuring Mom Eileen 07/08/2022
49. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith 01/08/2022
48. Getting More Organized and Productive Through GTD® with David Allen 25/07/2022
47. Building Trust And Selling From The Heart With Larry Levine 15/07/2022
46. Transforming Customer Experience Through Mystery Shopping 09/07/2022
45. Winning On Purpose and Measurements of Success with Fred Reichheld 25/06/2022
44. Recruiting & Hiring Best Practices For Customer Success with Sam Brenner 18/06/2022
43. Improving Customer Journeys With Employees As Heroes with Ian Golding 12/06/2022
42. The Power Of Influencers To Get New Customers with Neal Schaffer 31/05/2022
41. Doing Customer Experience Right Through Content marketing 28/05/2022
40. Making Your Brand Tattoo-Worthy with Jim Knight 25/05/2022
39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker 16/05/2022
38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe 06/05/2022
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart 29/04/2022
36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute 24/04/2022
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