Doing Customer Experience Right‬ with Stacy Sherman

Doing Customer Experience Right‬ with Stacy Sherman

Por: Doing CX Right®‬
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
196 episodios disponibles

Latest episodes of the podcast Doing Customer Experience Right‬ with Stacy Sherman

Mostrando página 6 de 10

96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova 31/07/2023
95. How AI Is Transforming Communication & Customer Service with Microsoft Leader, Frank X Shaw 24/07/2023
94. Future-Proofing Your Business with Unstoppable CX Leadership and Innovation with Victoria Pelletier 20/07/2023
93. Disruptive CX Strategies - Insights From A Woman Who "Blows Sh*t Up!" ~Cindy Gallop 03/07/2023
92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey 25/06/2023
91. From Vision to Reality - Building a Customer Service Culture the Right Way with Ron Kaufman 17/06/2023
90. The Zero-In Formula - Building A Customer-Centric Brand That People Crave with Dennis Geelen 11/06/2023
89. Demystifying AI: How Humans and Machines Can Work Together with Kate Bradley Chernis 03/06/2023
88. Digital Transformation and CX Innovation Lessons With Dr. Joerg Storm 21/05/2023
87. Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service with Josh Bersin 14/05/2023
86. The Trifecta of Trust: A Blueprint for Customer Experience Success with Joe Folkman 07/05/2023
85. Doing Digital Transformation Right - The Merge of Humans and AI Bots with Marcell Vollmer 28/04/2023
84. 5 Essential Elements of Creating Loyal Advocates and Raving Fans with Brittany Hodak 23/04/2023
83. The Competitive Edge - How Disruptive Start-Up Is Winning with Customer Experience featuring Zach Picon 16/04/2023
82. Unlock the Secrets of Starting a Thriving Customer-Centric Business or Side Hustle with Marcus Köhnlein 09/04/2023
81. The Future of Customer Service - How Generative AI is Changing the Game with Evan Kirstil 01/04/2023
80. The Path to Reinvention: Transforming Your Work and Life for Lasting Success with Joanne Lipman 26/03/2023
79. The Science Behind Happy Leadership and Improved Customer Service Experiences With Tia Graham 19/03/2023
78. The Art of Mastering Your Authentic Voice for Maximum Success with Cynthia James 12/03/2023
77. AI and the Human Element - How to Strike a Balance in the Workplace with Brian Solis 05/03/2023
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