85. Doing Digital Transformation Right - The Merge of Humans and AI Bots with Marcell Vollmer

Doing Customer Experience Right‬ with Stacy Sherman
28/04/2023 32 min Temporada 2 Episodio 85
85. Doing Digital Transformation Right - The Merge of Humans and AI Bots with Marcell Vollmer

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Episode Synopsis

Digital transformation is affecting how we provide customer experiences in new ways. You may be wondering about how we co-exist with AI robots. Will there be more collaboration between the two in the future or competition? Will emerging technology lead to job displacement and/or new job opportunities?What is the future of work, or is the future now as we're already using wearable devices, blockchain, Chat GPT, and more? Marcell Vollmer, a digital transformation executive who has worked at Boston Consultant Group and SAP, and I share about how to thrive and succeed in a rapidly changing world.  Learn more at DoingCXRight.com.  Access our FREE Customer Experience Audit Tool: Click here.  Grow as a CX Professional with our numerous Resources.  Book time with Stacy here.   

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