Hosts: Joe and Adam We are delighted to have Suzanne Brennan with us today. Suzanne works as Innovation Lead at InsTech.ie.To start, Suzanne, can you tell us a little about yourself and about InsTech?Can you give us a sketch of the Insurance sector in Ireland (local market, global market, retail/commercial, insurance/reinsurance).Talk about challenges to the insurance industry from an innovation perspective? And how is the industry responding to disruptive technologies? You recently launched a report focusing on the future of insurance in Ireland. What was the motivation behind the project?  Can you talk us through the research design, the methodology? Why did you start with insights and interviews rather than the traditional survey and questionnaire? How are useful are surveys and questionnaires? What worked well and what would you change if you had to do it again? So, the report is aimed at capability building in the industry. How do you imagine a member organisation will act on the findings? How can Design Thinking be used to enact and enable organisational change and transformation? How important is diversity in the creative process?  Is that something you pay particular attention to? The role of leadership – the old model of leadership is defunct to some extent, in that for the process of innovation it is not necessarily assumed that the leader has all the ideas / answers.  However, is there a role for a leader within the team and, if so, what is it?Psychological safety is really important if the creative process is a team effort.  It requires the team to listen and withhold immediate judgement so that ideas are aired and properly considered.  How do you facilitate this process?Creativity and motivation are somewhat interlinked – the creative ability coupled with the desire and motivation to create something useful, beautiful, or different. How do you identify creative people and how do you support the creative process?Any questions from the audience? Well, we’ll wrap up there. Thank you for talking with us today and sharing your knowledge and expertise.  NOTES:InsTech.ie website: https://www.instech.ieInsurance Innovation Capability Report 2023 - https://www.instech.ie/insurance-innovation-capability-report-2023 Acknowledgements Music Title: Voltaic FluctuationsArtist: Ben PruntySource:  https://www.benpruntymusic.com/License: Non-transferable license. Permission granted by Ben Prunty Cover Art Title: Complex collageArtist: Allen HigginsSource: vignette_version.pptxLicense: CC BY-NC-SA 4.0 Podcast LicenseDesign Talk (dot IE) CC BY-NC-SA 4.0 The license can be viewed at https://creativecommons.org/licenses/by-nc-sa/4.0By taking part you give permission for your voice to be recorded, for the recording to be edited, and for it to be posted and published as a podcast. Hosted on Acast. See acast.com/privacy for more information.

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