The Good & The Bad: How KPIs Are Disrupting the Dental Industry

Dental Disruptors Podcast
24/10/2025 37 min Temporada 1 Episodio 26

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Episode Synopsis

Key takeawaysLagging vs. leading: Production/collections reflect the past. Coach daily behaviors that create tomorrow’s results.EPIs > vanity metrics: Measure empathy (names used, wait time, clarity, felt-heard scores) alongside revenue.Right data, right level: Not every role needs P&Ls. Share metrics that inform their behaviors, not anxiety.Happy teams = happy patients: Engagement scores correlate with patient satisfaction; fix systems, not people.Tech audit: Prune tools that add clicks without adding care. Simplicity accelerates adoption and results.

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