Welcome to Audio Learning from Assemble You.It's a tough but rewarding challenge to minimise self-doubt and negativity, especially in the world of customer service, where confidence, optimism and assertiveness are some of the most important traits an employee can have. Feelings of doubt and insecurity can arise in customer service roles for a variety of reasons. You might feel unprepared or unqualified to handle a particular customer issue. Maybe you feel overwhelmed by the sheer volume of customer inquiries coming through, or you feel uncertain about company policies or procedures. Perhaps you just think you simply don’t have what it takes to perform well in a role like this: the confidence, charisma, social skills and knowledge to excel. By following some of the strategies we’ll outline here and beginning to understand the root cause of your doubt, you’ll become far more equipped to manage it.By the end of this track, you’ll be well on your way to becoming a confident customer service star!Further info:Download the Transcript for this EpisodeDownload the Key Points InfographicReading List[Article] Don't Let Self Doubt Hold You Back Alisa Cohn[Article] Imposter Syndrome Arlin Cuncic[Article] Positive Self-Talk: How Talking to Yourself Is a Good Thing Heathline[Article]  Helping an Employee Overcome Their Self-Doubt Tara Sophia Mohr[Article]  How To Beat Self-Doubt And Stop Selling Yourself Short Margie Warrell[Article] Optimism and Its Impact on Mental and Physical Well-Being Ciro Conversano, Alessandro Rotondo, Elena Lensi, Olivia Della Vista, Francesca Arpone, Mario Antonio Reda

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