CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
353 episodios disponibles

Latest episodes of the podcast CX Today

Mostrando página 9 de 18

CX Outsourcing: Managing the Unmanaged Areas of Your Business 24/05/2024
The Zoom Contact Center: 2 Years On 23/05/2024
‘We Had to Bite the Bullet’ - How this BPO Revamped its Siloed Contact Centre 17/05/2024
Big CX News - The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & More 16/05/2024
limehome Embraces Experience-Led Growth, Hikes Its NPS Rate By 22% 15/05/2024
Bright Pattern 'Gets Real' on AI and Agent Assist 15/05/2024
The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet 13/05/2024
It's a Trap! Don't Invest More In Digital Just to Meet Customer Demand 01/05/2024
Achieving Next Gen CX With Customer Interactions Suite From Tata Communications 29/04/2024
Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours? 08/04/2024
BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More 05/04/2024
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023 04/04/2024
Do You Agree? 4 Predictions for the Future of Contact Center WEM 04/04/2024
5 Contact Center AI Challenges (and How to Overcome Them!) 01/04/2024
AI the NICE Way: 3 Solutions Redefining CX 28/03/2024
Transforming Your Patient Experience with CCaaS 27/03/2024
Conversational AI: 5 Simple Steps to Get Going 26/03/2024
Generative AI In Conversational Analytics: A Demo & Discussion 12/03/2024
The Latest on Oracle's New Communications Platform, High-Profile Chatbot Fails, & HubSpot 29/02/2024
5 Customer Experience Trends for 2024 & Beyond 22/02/2024
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