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Listen "CX Outsourcing: Managing the Unmanaged Areas of Your Business"
Episode Synopsis
CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CSM) at Shyft Global Services.They deep dive on customer experience outsourcing, discussing:The business challenges that cause companies to consider CX outsourcingConsiderations for selecting a CX outsourcing partnerBest practices to get the most from outsourcing relationshipsWhat does an outsourcing partnership look like in practice?The future of CX outsourcing
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