‘We Had to Bite the Bullet’ - How this BPO Revamped its Siloed Contact Centre

CX Today
17/05/2024 10 min Temporada 1 Episodio 188
‘We Had to Bite the Bullet’ - How this BPO Revamped its Siloed Contact Centre

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Episode Synopsis

Watch on YouTube.CX Today's Tom Wright hosts Nigel Mansfield, Standard Focus.In this interview from Avaya Engage we discuss the latest AXP innovations, and more the growth of Standard Focus as an organization, omnichannel, the Avaya AACC platform, and more!If you're looking for more information on this topic visit Avaya.Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

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