CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
323 episodios disponibles

Latest episodes of the podcast CX Today

Mostrando página 4 de 17

Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push 04/04/2025
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform 03/04/2025
The Future of Work: Managing a Blended AI and Human Workforce 31/03/2025
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? 31/03/2025
Big CX Update: Miratech 27/03/2025
Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score 27/02/2025
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX 27/02/2025
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update) 25/02/2025
The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You 25/02/2025
Key Takeaways from Cisco Live 2025 EMEA 19/02/2025
Krisp's Game-Changer: Live Speech Translation That’s Reshaping Contact Centers 19/02/2025
Contact Center Trends for 2025: What's Hot and What's Not? 12/02/2025
Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft 30/01/2025
The Role of Acoustic Technology in the Modern Contact Center 28/01/2025
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy? 27/01/2025
Transforming Contact Centers with AI: Insights and Innovations 27/01/2025
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What's to Come 24/01/2025
Analyzing the Current State of AI In Business Communications 23/01/2025
Salesforce News - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025) 23/01/2025
5 Disruptive Use Cases for AI in Customer Experience 21/01/2025
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