CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
279 episodios disponibles

Latest episodes of the podcast CX Today

Mostrando página 13 de 14

Improving CX with Messaging Channels 01/10/2021
Making the Most of User-Generated Content 20/09/2021
Patient Experience in a Post-COVID World 16/09/2021
How the Shift to Digital has Impacted Remote Working 25/08/2021
VOC Trends: Automation, COVID and the Sector's Future 24/08/2021
The Role of Artificial Intelligence in Customer Service 19/08/2021
Analysing the CCaaS Magic Quadrant 17/08/2021
Solving Agent Experience Challenges 10/08/2021
Cirrus Ex and the Power of the Super Agent 05/08/2021
Personalisation and the Importance of CX for Retailers 30/07/2021
The Future of CX in a Post-Pandemic World and the Role of CRM 21/07/2021
The Future of CX Starts with the CRM 19/07/2021
AudioCodes: Modernising On-Premise Contact Centres 15/07/2021
Reimagining Customer Migration Journeys 14/07/2021
Keeping Agents Engaged Post-Pandemic 12/07/2021
How Invoca's DialogTech Deal Impacts the $4.8B Conversational Intelligence Market 07/07/2021
Digital Transformation and AI in CX 28/06/2021
The Past, Present and Future of CRM 17/06/2021
CallMiner Eureka Platform and Managing Cross-Channel Conversations 07/06/2021
Noise Challenges Associated with WFH 27/05/2021
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