Get Started with Video Customer Service

CX Today
30/01/2023 12 min Temporada 1 Episodio 95
Get Started with Video Customer Service

Listen "Get Started with Video Customer Service"

Descargar episodio

Episode Synopsis

CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem.In this session, we discuss how businesses can get started with video customer service, considering: Where should contact centers start when piecing together a video strategy?How can contact centers identify where video will add value?Which video use cases typically add most value to the contact center?How can contact centers measure the success of their video strategy?What should contact centers look for in a video solutions vendor?

More episodes of the podcast CX Today

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update) 29/08/2025
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures 07/08/2025
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys 15/07/2025
Big CX Update: Cyara 30/06/2025
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event 27/06/2025
The Next Generation Virtual Agent: An Inside Look 26/06/2025
RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap 26/06/2025
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision 19/06/2025
Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event 02/06/2025
Why Does Traditional CCaaS Pricing Need to Evolve? 29/05/2025
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA