How CPaaS is Changing Customer Experience - CX Today News

CX Today
12/01/2023 19 min Temporada 1 Episodio 92
How CPaaS is Changing Customer Experience - CX Today News

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Episode Synopsis

CX Today's Charlie Mitchell hosts Jay Patel, VP & GM of Webex CPaaS Solutions, discussing how CPaaS is changing CX.In doing so, we consider:What is CPaaS?What is it allowing customers to do, which they couldn't before?What changes in the market have paved the way for the growth of CPaaS?How will the rise of 5G push CPaaS growth further?Examples of exciting CPaaS use cases2023 predictions for CPaaS

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