CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
292 episodios disponibles

Latest episodes of the podcast CX Today

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX 23/10/2025
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform 23/10/2025
IT Now Calls the Contact Center AI Buying Shots: So What? - Cyara 22/10/2025
Sabio On Agentic AI: Why the Future of Contact Centers Is More Human Than You Think 22/10/2025
Cisco’s Agentic AI: The Future of Contact Centers 22/10/2025
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers 22/10/2025
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News 21/10/2025
The Future of Work: Managing a Blended AI and Human Workforce 21/10/2025
How XCALLY Is Making AI Work in the Real World of CX 21/10/2025
Deflection Is NOT a Contact Center AI Strategy. This Is. 20/10/2025
The Latest on ServiceNow AI Experience, Qualtrics' $6.75MN PG Forsta Acquisition, & More 16/10/2025
Analyzing the Gartner Magic Quadrant for CCaaS 2025 16/10/2025
The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere 16/10/2025
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update) 29/08/2025
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures 07/08/2025
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys 15/07/2025
Big CX Update: Cyara 30/06/2025
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event 27/06/2025
The Next Generation Virtual Agent: An Inside Look 26/06/2025
RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap 26/06/2025
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