Welcome to the CX Expert Talks Podcast powered by Alterna CX. We are bringing together industry experts, best practice stories from our customers and the newest insights on Customer Experience Management. Reach out to us for any inquiries or questions at www.alternacx.com/contact-us

Latest episodes of the podcast CX Expert Talks

• How to Drive Branded Customer Experience Transformation in a Challenging and Highly Regulated Industry?
• The Future of Retail and Customer Experience
• Using Contextual Relevance to Drive Continuous Improvement in Customer Experience
• Making Insight Generation a Habit
• Keep Calm and Invest in Digital: The Impact of Covid-19 on the Financial Institutions and Customer Experience
• Melih Ozgul of Metro C&C Turkey: Connecting the Dots Around the Customer
• Don't Be Afraid to Ask Why: Text Analytics in Action
• Creating a CX Driven Culture for Retail Banking