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Listen "Creating a CX Driven Culture for Retail Banking"
Episode Synopsis
An expert opinion podcast with John Berry, Senior Advisor. Banks need to constantly innovate in products & channels and transform their way of working. Banks that can build a customer-centric culture will become the banks of the future. Our discussion topics: Challenges faced by banks in customer-centric transformation, Learnings and best practices in delivering exceptional customer experiences, Methodology to implement customer-centric transformation.
More episodes of the podcast CX Expert Talks
The Future of Retail and Customer Experience
01/09/2020
Making Insight Generation a Habit
01/07/2020
In God we trust