Episode Synopsis "Using Contextual Relevance to Drive Continuous Improvement in Customer Experience "

How can companies leverage VoC to understand the context of the experience and improve customer journeys? Together with CX-expert Don Peppers and CX Consultant and Practitioner Betül Yılmaz, we discussed contextually relevant customer experiences. If you have any questions, you can contact us at [email protected] 

Listen "Using Contextual Relevance to Drive Continuous Improvement in Customer Experience "

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