Customer Support Leaders

Customer Support Leaders

Por: Charlotte Ward
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
349 episodios disponibles

Latest episodes of the podcast Customer Support Leaders

Mostrando página 12 de 18

120: CSAT with Simone Secci 25/09/2020
119: CSAT with Chris Taylor 24/09/2020
118: CSAT with Nicholas Zeisler 23/09/2020
117: CSAT with Mo McKibbin 22/09/2020
116: CSAT with Denise Twum 21/09/2020
115: Support Scope with Mike Redbord 18/09/2020
114: Support Scope with Mo McKibbin 17/09/2020
113: Support Scope with Craig Stoss 16/09/2020
112: Support Scope with Zeni Bandy 15/09/2020
111: Support Scope with Chris Taylor 14/09/2020
110: Fireside with Craig Stoss 11/09/2020
109: Panel: If I Knew Then, What I Know Now…. 04/09/2020
108: Fireside with Chris Taylor 28/08/2020
107: Panel: Metrics 2.0 21/08/2020
106: Fireside with Josh Magsam 14/08/2020
105: Panel: Support Leadership 2.0 07/08/2020
104: Fireside with Simone Secci 31/07/2020
103: Panel: Managing Change 24/07/2020
102: Fireside with Ash Rhodes 17/07/2020
101: Panel: Return to Normality 09/07/2020
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